Terms & Conditions

NESCAFÉ® DOLCE GUSTO®

Updated 15.04.2025

Nestlé UK Ltd and Nestlé Ireland Conditions of Registration and Sale for online orders

1) PURCHASE CONTRACT

The UK Website and ROI Website is operated by Nestlé UK Ltd (the "Promoter", "we", "us" or "our") (registered in England & Wales with company registration number 51491) with registered office at Haxby Road, York, England, YO31 8TA and VAT registration number is GB 169562721.
For orders place on the ROI Website the trading address is Nestlé (Ireland) Ltd with registered office at 3030 Lake Drive, Citywest Business Campus, Dublin D24 KX6Y and VAT registration number is IE8Z45096M
By registering or placing an order with us online you agree to be bound by these terms and conditions ("Conditions") which shall apply to all items advertised on our UK Website at www.dolce-gusto.co.uk or ROI Website www.dolce-gusto.ie. (the "Website"). Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order item/s from the Website.
By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and you are at least 18 years old.
An order placed by you is an offer and is only binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between us will be formed.
Bulk orders from the trade or consumer groups will not be accepted.
Title in the item/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.
The Website sells various products as may be listed from time to time.
There is a maximum order value of £180 per transaction for the UK Website and €180 per transaction for the ROI Website. Orders attempted over this value will not be processed or charged.
There is a minimum order requirement on the UK Website of 4 boxes of pods, or £19. This applies to all delivery options.
There is a minimum order requirement on the ROI Website of 4 boxes of pods, or €26.12.

2) PRICE

The items indicated as for sale in the UK Website are available for sale at the sterling prices indicated on the UK Website. These prices include VAT.
As detailed further below, if Standard delivery is chosen, there is no additional cost on top of the sterling prices of the products indicated on the UK Website. If Next Day delivery is chosen, there will be a charge of £4.99 on top of the sterling prices of the products indicated on the UK Website.
On the ROI Website, the items indicated for sale are available for sale at the Euro prices indicated on the ROI Website. These prices include VAT.

3) METHOD OF PAYMENT

Payments may be made by the following credit and debit cards: Visa and Mastercard. In addition, we are also now accepting Apple Pay and Google Pay. We will not dispatch your order until we have received cleared funds from your account.
We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

4) DELIVERY

Delivery will be made to the address specified by you when you register on the Website, provided the address is within the UK or Republic of Ireland
You have the ability to change this address through the "My Account”, “My Addresses” " feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery. You will be notified by a Delivery Confirmation email that your order is on its way.
If you are not at home when the courier delivers your parcel, they will endeavour to leave it in a safe location within your property or with a neighbour. To protect the safety of your goods we have certain guidelines in place as to what counts as a 'safe location'. For example, in or around waste bins is not permitted. If this happens, the courier will post a card through your door to let you know where the parcel has been left. Alternatively, they will attempt to deliver at a later date. If this happens they will leave a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or through the couriers online tracking system. After three attempts the goods will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge. From that point, if you still wish to receive your order, you will have to re-order via the online shop.
Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the Website. From time to time delivery times may be impacted by external conditions beyond our control.
On the UK Website, the following delivery options are available. Where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within the time frame below:

FREE Standard Delivery (UK Website)

Free of charge
Orders will be delivered in 3-5 working days from day order placed
For orders to the Scottish Highlands and Islands, Scilly Isles, IOM and Channel Islands, deliveries will take up to approximately 8 working days.
Orders over the seasonal period may take longer.

NEXT DAY Delivery (UK Website)

Delivery charge £4.99
Our Next Day Delivery option is available on orders placed before 2:00 pm Monday to Friday, excluding bank holidays and special promotional periods.
Orders placed for Next Day Delivery after 2:00pm on Friday - Sunday will be delivered on the Tuesday of the following week.
Please note if you select this service it will require a signature on delivery.
Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight.
During promotional activities and high volumes of orders, Next Day Delivery may not be available.

On the ROI Website, for any orders over the value of €24.20 or containing 4 boxes of pods, the delivery will be free of charge.
On the ROI Website, where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within 5 working days of placing the order subject to availability of stock and receipt of clear funds.
Please note that for the UK and ROI Websites the minimum order provisions stated in section 1) apply to all delivery options.
If you do not receive your order within 5 working days of receiving your delivery confirmation email, please notify us in writing or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

5) DEFECTIVE GOODS OR INCOMPLETE OR INCORRECT ORDERS

You must inspect the goods and notify us within 14 days of delivery in writing to Nestle UK Ltd, PO Box 207, York YO91 1XY, UK or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI, if for any reason you are unsatisfied. If the item you purchase is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

6) AMENDMENT OF ORDERS & CANCELLATION RIGHTS

You may cancel your order at any time from the date of the order up until the date that is 14 working days from receipt of the item/s by filling out the withdrawal form below or by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI. If you cancel your order before you have received the item/s, you are entitled to refuse to accept delivery of the item/s and we will send a cheque or refund to your account with a full refund within 14 days of your refusal to accept delivery of the item/s. If you cancel your order of the item/s after you have received it/them you must return the item/s to us in an undamaged and unused condition at your expense within 14 days from informing us of your cancellation. Within 14 days of receipt of your item/s, we will send a cheque or refund to your account with a full refund including delivery costs. This provision does not affect your statutory rights.

Model withdrawal form:
(Complete and return this form only if you wish to withdraw from the contract)

To NESCAFÉ® DOLCE GUSTO® Returns Services, PO BOX 207, York YO91 1XY:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

(*) delete as appropriate

7) LIABILITY

Save in respect of death or personal injury caused by our negligence, to the extent permitted under law, our liability shall be limited to the purchase price of the item in question.
The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images

8) PRIVACY

At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You agree to store your account details securely, to log off after placing any order and not to share your account details with anyone else (unless you want them to place an order on your behalf). You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

Any personal information or material sent to the UK Website is subject to our privacy policy located at: www.dolce-gusto.co.uk/policy-privacy/

Any personal information or material sent to the ROI Website is subject to our privacy policy located at: www.dolce-gusto.ie/policy-privacy/

9) MY NESCAFE DOLCE GUSTO

On the UK Website, “MY DOLCE GUSTO” membership is open to UK residents aged 18 and over, with the exception of employees of Nestlé UK Ltd and Nestle Ireland, their families, agents or anyone professionally associated with the administration of this promotion.
On the ROI Website, “MY DOLCE GUSTO” membership is open to ROI residents aged 18 and over, with the exception of employees of Nestlé Ireland and Nestle UK Ltd, their families, agents or anyone professionally associated with the administration of this promotion.
An individual must have a unique, valid email address to create an online My DOLCE GUSTO membership account. Limited to one account per person.
The Promoter reserves the right to alter, amend, suspend or terminate My DOLCE GUSTO, in whole or in part, at any time giving one month's notice in writing.
The Promoter reserves the right to refuse any application and to terminate the account of anyone that is believed to be in breach of the offer Conditions.
Any attempt to deliberately damage the Website or the information on it, or to otherwise undermine the legitimate operation of any promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law.
Attempting to gain access to someone else's account and/or account information, or trying to obtain, generate, or guess another users account information is strictly forbidden and should any participant attempt to do this, their account will be deleted and they will be permanently banned from the Website. The Promoter may decide to take further action.
A decision of the Promoter in all matters is final and binding. The Promoter, Nestlé UK Ltd, shall not be liable or responsible for any loss, damage or liability caused by matters relating to this promotion.

Further information is available at www.dolce-gusto.co.uk in the UK or www.dolce-gusto.ie in ROI or by contacting Nestlé Consumer Services either by completing the contact us form on the Website at www.dolce-gusto.co.uk/pages/info-and-service/contact-us.html on the UK Website or www.dolce-gusto.ie/pages/info-and-service/contact-us.html on the ROI Website or by telephone free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI. Lines are open Monday to Friday from 9am – 5pm.

From time to time, limited edition promotions will be offered to “MY DOLCE GUSTO” members. Details of the latest promotions and offers can be found in Sections 10 & 12 below.

10) GENERAL

Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
Our agreement shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
We have the right to amend these Conditions from time to time. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.
All notices given by you must be sent by post to our address NESCAFÉ® DOLCE GUSTO® Returns Services, PO BOX 207, York YO91 1XY.
Notices will be deemed received and properly served within 5 days of receipt by us. Notices may be posted in the Website, sent via email or through the post.
The UK Website and ROI Websites are also subject to the Nestlé Website Terms and Conditions, please visit: https://www.nescafe.com/gb/terms-and-conditions

11) ON PACK, SOCIAL MEDIA AND OTHER SPECIAL OFFERS, PROMOTIONS & COMPETITIONS

11.1 NESCAFÉ DOLCE GUSTO IRELAND FREQUENCY OFFER – JAN 2025

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of the Terms and Conditions and by entering this promotion all participants will be deemed to have accepted and be bound by the Terms and Conditions. Participants should retain a copy for their information.

The Promoter takes data protection seriously. By entering in this promotion, participants confirm that they have read the Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. 

1. Open to ROI members only, who have been selected to receive an exclusive promotional code entitling them to a 10% discount off their order when 5 boxes or more are purchased in a single transaction.
2. To qualify for the offer, qualifying participants must:
  - Place 5 or more boxes of pods in their shopping basket (either 12 or 16 pods count only, including STARBUCKS) for the offer to work.
  - Enter their exclusive 12-digit promotional code sent to them via email at the checkout to get 10% discount off the order.
  - The 10% discount will automatically be added at checkout.
3. The offer is subject to the purchase of five (5) or more boxes of pods of either 12 or 16 pods available for sale at the webshop at the time of placing the order (including STARBUCKS range).
4. Offer to be redeemed within 30 days of the date of receiving this email.
5. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop at www.dolce-gusto.ie only. 
6. A maximum of one offer per account throughout the duration of the promotion.
7. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only during the stated promotional dates and cannot be applied retrospectively. 
8. The promocode cannot be used in conjunction with any other offers.
9. The offer is only available for the purchase of boxes of pods containing 12 pods and 16 pods and excludes Magnums, Bundles and Flash Sale purchases. 
10. No trade, third party or bulk applications permitted.
11. No cash alternative will be available in lieu of the free box of pods. 
12. Standard delivery times and minimum order basket size applies (see website Terms and Conditions).
13. The Promoter reserves the right to reject any applications that it believes to be in breach of these Terms and Conditions.
14. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
  - Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
  - Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion. 
  - Inaccessibility or unavailability of the internet or the website, or any combination thereof.
15. Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase. From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.
16. Any orders, including re-orders of undeliverable items, placed more than 30 days after the date of the promotional email will not qualify for the offer. In such an event, participants will have the right to cancel their order. 
17. The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. Otherwise, your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. The Promoter’s Privacy Policy can be found at https://www.nescafe.com/gb/nestle-privacy-notice. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending an email to UKI.dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.
18. If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event, or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
19. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
20. The Promotion and these Terms and Conditions will be governed by the laws of England and Wales but any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.

For further information regarding this offer, please contact the NESCAFÉ® Dolce Gusto® customer support free on 0800 707 6066 in UK.

Promoter/’we’: Nestlé UK Ltd, Nestlé House, Haxby Road, York YO31 8TA.

11.2 NESCAFÉ DOLCE GUSTO STARBUCK PUMPKIN SPICE LATTE SURVEY 15% OFF YOUR NEXT PURCHASE

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the Terms and Conditions and by participating all entrants will be deemed to have accepted and be bound by the Terms and Conditions. Participants should retain a copy for their information.

The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Open to registered customers in UK (England, Scotland, Northern Ireland and Wales), Channel Islands, Isle of Man and Republic of Ireland, aged 18 or over who have completed a survey by no later than 26.03.2025. Excludes employees and their immediate families of the Promoter, its agents or anyone professionally connected to the promotion.
2. Participants who complete the survey will be provided with a promotional code for use on the NESCAFÉ® Dolce Gusto® webshop. The promotional code will be valid for use until 13:30pm on 26.03.25.
3. The promotion is available with the purchase of any four (4) or more pod boxes containing 12 or 16 pods, including STARBUCKS®, or Magnums. Excludes Bundles and Flash Sales. Customers who add four (4) boxes of pods to their basket and use the promotional code at checkout will automatically receive 15% off their total basket value (excluding Bundles and Flash Sales).
4. Offer available when qualifying pods are purchased from the NESCAFÉ® Dolce Gusto® webshop in a single transaction by no later than 13:30pm on 26.03.25. Offer available via the NESCAFÉ® Dolce Gusto® webshop only. Maximum one discounted order per person/account. All NESCAFÉ® Dolce Gusto® pods are subject to availability. The offer cannot be used for purchases of Bundles or Flash Sales. Purchases made after 26.03.25 will not qualify for the offer and the promotional code will become null and void. No cash or other alternative will be available in lieu of discount codes not used by the stated valid date.
5. No responsibility will be accepted for survey entries which are incomplete, incorrectly completed, not received for whatever reason or for any technical or other error that may arise with any entry.
6. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to tamper with the operation of the promotion by setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of these Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Survey entries (bulk or otherwise) from trade, agencies or third parties, or automated entries, are not permitted and will be disqualified.
7. The Promoter reserves the right to refuse to accept the promotional code or refuse further participation in the promotion where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, or any instructions forming part of this promotion’s entry requirements, or otherwise where a participant has gained an unfair advantage in participating in the promotion, or by using fraudulent means. The Promoter will be the final arbiter in any decisions, and these will be binding.
8. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. Otherwise, your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. The Promoter’s Privacy Policy can be found at https://www.nescafe.com/gb/nestle-privacy-notice. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending an email to UKI.dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.
9. Limitations of Liability: Neither the Promoter nor the promotional parties assume any responsibility or liability for:
  - Any incorrect or inaccurate submission during the registration process, or for any faulty or failed electronic data transmissions.
  - Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this Promotion.
  - Inaccessibility or unavailability of the internet or the website or any combination thereof.
  - Regretfully, the Promoter cannot be held liable for system failures on the website.
10. Conduct of Entry: Entrants of the Promotion agree to be bound by these Terms and Conditions. The Promoter reserves the right at its sole discretion to remove any entry by an individual found to be tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive.
11. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
12. The Promotion and these Terms and Conditions will be governed by the laws of the participating country and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participant’s local courts.
13. In the event of circumstances outside the Promoter's reasonable control, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimise the effect to Participants in order to avoid undue disappointment.
14. By participating in the survey and promotion, the entrants license and grants the Promoter an exclusive, royalty free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish, and display such content for any purpose in any media, without compensation, restriction on use, attribution, or liability. Participants agree not to assert any moral rights in relation to such use where the moral rights in respect of the content are theirs to assert. Participants warrant that the comments are their own, have not been copied, in whole or in part, from any third party and they have full authority to grant these rights.
15. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prizes, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

Promoter: Nestlé UK Ltd, Nestlé House, Haxby Road, York YO31 8TA

11.3 NESCAFÉ LIMITED OFFER AVAILABLE TO FIRST 100 CLAIMANTS (50 UK & 50 ROI) – GET 15% OFF YOUR NEXT ORDER*

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the Terms and Conditions and by entering this promotion all participants will be deemed to have accepted and be bound by the Terms and Conditions. Participants should retain a copy for their information.

The Promoter takes data protection seriously. By entering in this promotion, participants confirm that they have read the Privacy Policy and understand and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

1. Open to UK & ROI members only, who have been selected to receive an exclusive promotional code entitling them to a 15% discount when they place an order for at least 4 boxes of pods or more in a single transaction.
2. To qualify for the offer, qualifying participants must:
  - Place 4 or more boxes of pods in their shopping basket either 12 or 16 pods count, (including STARBUCKS) and Magnums from 10am on 17.03.25 to 10am on 18.03.25
  - Enter the promotion code as provided in the promotional email at the checkout to get 15% discount off their shopping basket. The offer is on a first come, first served basis and will be available to the first 50 UK and first 50 ROI valid, unique claimants. The offer will be applied when the stated number and type of capsules are purchased and the relevant promotional code applied at checkout. The offer will end as soon as the maximum number of valid unique claims have been made. A message online stating ‘code invalid’ will notify customers when the allocated number of claims have been made. Customers may choose to cancel their order.
  - The discount will be applied automatically at checkout when the promotional code is applied.
3. The offer is subject to the purchase of four (4) or more boxes of pods available on the webshop at the time of placing the order. The 15% discount will automatically be applied to the customer’s basket at checkout. Offer available for purchases made via the NESCAFÉ® Dolce Gusto® webshop only. Offer includes all 12 and 16 count boxes (including STARBUCKS) and Magnums but excludes Bundles and Flash Sales items.
4. Offer to be redeemed by no later than 10am on 18.03.25, or when the maximum number of claims have been made, whichever is sooner. Any orders placed after this will not qualify for the offer.
5. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop at www.dolce-gusto.ie only.
6. A maximum of one offer per account throughout the duration of the promotion.
7. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only during the stated promotional dates and cannot be applied retrospectively.
8. The promocode cannot be used in conjunction with any other offers.
9. The offer is only available for the purchase of boxes of pods containing 12 or 16 pods, (including STARBUCKS) and Magnums but excludes Bundles and Flash Sales items.
10. No trade, third party or bulk applications permitted.
11. No cash alternative will be available in lieu of the stated discount.
12. Standard delivery times and minimum order basket size applies (see website Terms and Conditions).
13. The Promoter reserves the right to reject any applications that it believes to be in breach of these Terms and Conditions.
14. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
  - Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
  - Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
  - Inaccessibility or unavailability of the internet or the website, or any combination thereof.
15. Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase. From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.
16. Any orders, including re-orders of undeliverable items, placed after the promotion has ended will not qualify for the offer. In such an event, participants will have the right to cancel their order.
17. The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. Otherwise, your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. The Promoter’s Privacy Policy can be found at https://www.nescafe.com/gb/nestle-privacy-notice. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending an email to UKI.dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.
18. If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event, or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
19. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
20. The Promotion and these Terms and Conditions will be governed by the laws of England and Wales but any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.

For further information regarding this offer, please contact the NESCAFÉ® Dolce Gusto® customer support free on 0800 707 6066 in UK or 00800 6378 5385 in ROI. Lines are open Monday to Friday, 9am to 5pm.

Promoter/’we’: Nestlé UK Ltd, Nestlé House, Haxby Road, York YO31 8TA

11.4 NESCAFÉ DOLCE GUSTO WEBSHOP ANNIVERSARY PROGRAMME 10% OFF OFFER

1. Open to specially selected UK residents (England, Scotland, Northern Ireland, and Wales) and Republic of Ireland, aged 18 and over only who have received a promotional email featuring the offer.
2. The promotion is available for use with any purchase of NESCAFÉ Dolce Gusto products or pods (excluding STARBUCKS®, Magnums, Bundles and Flash Sales) from the Dolce Gusto webshop during the stated promotional period.
  
  Offer available when qualifying purchases are made from the NESCAFÉ® Dolce Gusto® webshop in a single transaction. Discount code valid for use until 23:59 on 28.02.26 via the NESCAFÉ® Dolce Gusto® webshop only. Maximum one discount per order and a maximum of one use per customer. All NESCAFÉ® Dolce Gusto® products/pods are subject to availability. The offer cannot be used for purchases of STARBUCKS®, Magnums, Bundles or Flash Sales. No cash or other alternative will be available in lieu of any discount codes not used within the stated expiry date.
3. To qualify, customers must:
  - Register or log into their 'My NESCAFÉ® Dolce Gusto®' account.
  - Add six (6) or more qualifying pod boxes to their basket (see Clause 7 for exclusions).
  - Enter their unique 12-digit promotional code sent via email at checkout.
    The 10% discount offer will be applied automatically.
4. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only during the stated promotional dates and cannot be applied retrospectively.
5. The discount code is for one single use only. Maximum of one discount offer may be redeemed per person/per order throughout the duration of the stated promotional period.
6. The promotion cannot be used in conjunction with any other offers.
7. The offer is only available for the purchase of boxes of pods containing 12 pods and 16 pods, excluding STARBUCKS®, Magnums, Bundles and Flash Sales items.
8. No trade, third party or bulk applications permitted.
9. No cash alternative or other alternative will be available in lieu of the offer. 
10. Standard delivery times and minimum order basket size applies (see website Terms and Conditions).
11. The Promoter reserves the right to reject any applications that it believes to be in breach of these Terms and Conditions.
12. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
  - Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
  - Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
  - Inaccessibility or unavailability of the internet or the website or any combination thereof.
13. Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter, and the customer will be refunded the full value of the purchase (with the discount applied). From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.
14. Any orders, including re-orders of undeliverable items, placed after the offer expires will not qualify for the offer. In such an event, participants will have the right to cancel their order.
15. The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. Otherwise, your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. The Promoter’s Privacy Policy can be found at https://www.nescafe.com/gb/nestle-privacy-notice. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending an email to UKI.dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.

For further information regarding this offer, please contact the NESCAFÉ® Dolce Gusto® customer support free on 0800 707 6066 in UK, or 00800 6378 5385 in ROI. Lines are open Monday to Friday, 9am to 5pm.

Promoter/’we’: Nestlé UK Ltd, Nestlé House, Haxby Road, York, YO31 8TA.

11.5 NESTLÉ UK&I STAFF DISCOUNT

1. Open to UK & ROI Nestlé employees only i.e. employees who have a personal email address ie.nestle.com, uk.nestle.com, purina.nestle.com or nespresso.com only. Excludes all other associated entities email addresses.
2. Qualifying employees will receive 20% discount off their coffee orders when they sign in with their Nestlé UK&I email address as outlined above.
3. To qualify for the offer, qualifying participants must:
  - Sign in using their Nestlé UK&I email address.
  - Place the minimum order quantity of pod boxes as indicated on the webshop in their shopping basket (either 12 or 16 pods count only) for the offer to work. N.B. The discount will not work if the order includes Magnums or Bundles.
  - The discount will be applied automatically at checkout.
4. The offer is subject to the purchase of the minimum order quantity of pod boxes of either 12 or 16 pods available for sale at the webshop at the time of placing the order.
5. The discount will be ongoing until further notice. In the event of the offer coming to an end, there will be an announcement on the website or sent via email.
6. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop at www.dolce-gusto.co.uk or www.dolce-gusto.ie only.
7. A maximum of one discount can be applied per qualifying transaction/basket.
8. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only.
9. The offer is exclusive to Nestlé UK&I employees using their work email address. Such email addresses should not be shared with non-employees.
10. The offer is only available for the purchase of boxes of pods containing 12 pods and 16 pods and excludes Magnums, Bundles and Flash Sale purchases.
11. No trade, third party or bulk applications permitted.
12. No cash alternative will be available in lieu of the stated discount.
13. Standard delivery times and minimum order basket size applies (see website Terms and Conditions).
14. The Promoter reserves the right to reject any applications that it believes to be in breach of these Terms and Conditions.
15. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
  - Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
  - Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
  - Inaccessibility or unavailability of the internet or the website, or any combination thereof.
16. Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter, and the customer will be refunded the full value of the purchase. From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.
17. The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. Otherwise, your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. The Promoter’s Privacy Policy can be found at https://www.nescafe.com/gb/nestle-privacy-notice. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending an email to UKI.dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.

11.6 NESCAFÉ DOLCE GUSTO® EASTER OFFER 5 POD BOXES FOR £22/€28*

1. Open to residents of the UK, CI, IoM and Republic of Ireland, aged 18 and over only. 
2. Customers who purchase five (5) pod boxes from the NESCAFÉ® Dolce Gusto® webshop in a single transaction between 10:00 on 07.04.25 and 10:00 on 22.04.25 will pay the discounted price of £22/€28 vs the usual price of £26.75 (UK) or €34 (ROI). The offer will be applied automatically to the customer’s basket at checkout. Offer available for purchases made via the NESCAFÉ® Dolce Gusto® webshop only and cannot be claimed via any other retailer. Maximum one discounted bundle of five (5) boxes per qualifying purchase and a maximum of two offers per household. Offer not available on the purchase of STARBUCKS®, Magnums, Bundles and Flash Sales items. All NESCAFÉ® Dolce Gusto® products are subject to availability.
3. Offer available for purchases made between 10:00am on 07.04.25 and 10:00am on 22.04.25 only.
4. To qualify, customers must register or log into their 'My NESCAFÉ® Dolce Gusto®' account, add five (5) qualifying boxes of pods to their basket during the stated promotional period.
5. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only during the stated promotional dates and cannot be applied retrospectively. 
6. Maximum of one (1) discounted offer may be redeemed per person/per account and a maximum of two (2) qualifying orders per household may be placed during the promotional period. 
7. The promotion cannot be used in conjunction with any other offers. 
8. The offer is only available for the purchase of boxes of pods containing 12 pods and 16 pods, excluding the STARBUCKS® Range, Magnums, Bundles and Flash Sales items. The offer will not be applied if any of these excluded items are included in the basket.
9. No trade, third party or bulk applications permitted. 
10. No cash alternative (cash or otherwise) will be available in lieu of the offer.
11. Standard delivery times and minimum order basket size applies (see website Terms and Conditions). 
12. The Promoter reserves the right to reject any applications that it believes to be in breach of these Terms and Conditions. 
13. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
  - Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions. 
  - Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion. 
  - Inaccessibility or unavailability of the internet or the website or any combination thereof. 
14. Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter, and the customer will be refunded the full value of the purchase. From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.
Any orders, including re-orders of undeliverable items, placed after the stated end date/time, will not qualify for the offer. In such an event, participants will have the right to cancel their order. 
1. The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. Otherwise, your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. The Promoter’s Privacy Policy can be found at https://www.dolce-gusto.co.uk/privacy-notice. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending an email to UKI.dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.

For further information regarding this offer, please contact the NESCAFÉ® Dolce Gusto® Helpline free on 0800 707 6066 in UK, or 00800 6378 5385 (ROI). Lines are open Monday to Friday, 9am to 5pm.

Promoter/’we’: Nestlé UK Ltd, Nestlé House, Haxby Road, York YO31 8TA