FAQs

The discounted price of €20 will automatically be applied at checkout when exactly 4 NESCAFÉ® Dolce Gusto® pod boxes have been added to your basket. As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount. As per the T&C's, bundle packs and magnums are excluded from this offer.

As per the T&C's, bundle packs and magnums are excluded from this offer.

The discount will automatically be applied at checkout when exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes have been added to your basket. As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any lesss will remove the discount.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

The 20% discount will be applied at checkout when adding 4 or more boxes of pods, ensuring a minimum of one box of STARBUCKS® PUMPKIN SPICE LATTE is included and the exclusive 20% off* code received in your exclusive loyalty email is added to the promotional code box at checkout.

This promotion is valid when adding 4 or more NESCAFÉ® Dolce Gusto®, STARBUCKS® or Magnum packs to your basket, ensuring a minimum of one box of STARBUCKS® Pumpkin Spice Latte is included. As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.

As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.

The 10% discount will be applied at checkout when adding 4 or more boxes of pods, ensuring a minimum of one box of KitKat® Hot Cocoa Beverage is included and the exclusive 10% off* code received in your exclusive loyalty email is added to the promotional code box at checkout.

This promotion is valid when adding 4 or more NESCAFÉ® Dolce Gusto®, STARBUCKS® or Magnum packs to your basket, ensuring a minimum of one box of KitKat® Hot Cocoa Beverage is included. As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.

As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.

The discount will be applied at checkout when a minimum of €40 spend on pod boxes containing 12 or 16 pods (including STARBUCKS® but excludes the purchase of Bundles and Magnum packs) and the promotional code found on your leaflet insert is added to the promotional code box at checkout.

Once your basket meets the promotional code T&C's requirements, you can enter your promotional code at the basket page or at the checkout page.

As per the T&C's, magnum packs and bundle packs are excluded from this offer.

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any less will remove the discount.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

The discount will automatiaclly be applied at checkout when either exactly 8, 12 or 24 boxes are added to your basket.

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

As per the T&C's, bundle packs and magnums are excluded from this offer.

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any less will remove the discount.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

The total amount of milk based pods in your basket must not exceed 2kg. If your order exceeds the 2kg limit for milk based pods, you will be notified at checkout and advised to remove some items. Table provided underneath:

Yes, you can order a combination of black cup and white cups pods, however the total amount of milk based pods in your basket must not exceed the 2kg weight limit.

If your coffee machine isn’t working, it may be because it needs to be descaled and unblocked. Check out our machine use and maintenance guides to find out how to solve any potential issues.
If you’ve tried descaling and unblocking and are still having problems, please call NESCAFÉ® Dolce Gusto® customer services free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If your Dolce Gusto® machine is leaking whilst you’re preparing your drink, it may be due to an insufficient seal between the coffee pod and the machine. To fix this issue follow these steps:

• Check the coffee pod’s in the holder
• Stop the machine, wait for the light to stop blinking and remove the coffee pod
• Make sure the coffee pod’s not been pierced twice
• Repeat the process with a new coffee pod

If the problem still occurs, contact us or phone us on: 0800 707 6066

Firstly, check that there’s water in the tank, if not, fill the tank and start again. If the problem persists, there may be a blockage. Use the descaling solution recommended for your machine to remedy this. If after following this advice you’re still having issues, get in touch or phone us on: 0800 707 6066

If your coffee machine is displaying a yellow light instead of the usual green one, it’s time for descaling. The machine will do this depending on the number of times it’s been used and regular descaling helps to keep it in good working order. Simply purchase the correct descaling equipment recommended for your machine, run through the descaling process, then the next time you use it, the light will return to green.

Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement.

If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Got a more general question about ordering, delivery or your account? Or maybe you want to find out how to use your NESCAFÉ® Dolce Gusto® coffee pods instead? Check out our relevant FAQ pages to learn more.

Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks.
Descaling every 3-4 months gets rid of the build-up of limescale, keeping water flow fast and pump pressure high. It’s super simple to descale your NESCAFÉ® Dolce Gusto® coffee machine, check out our guide and find out what you need to do.

To maintain the performance of your NESCAFÉ® Dolce Gusto® coffee machine, it’s important to keep it clean in between uses. If you’re wondering which areas of your machine you need to pay special attention to and how to keep it clean and in good working order, read our guide on descaling and cleaning your NESCAFÉ® Dolce Gusto® coffee machine.

You can buy NESCAFÉ® Dolce Gusto® Descaler liquid directly from us. We sell descaling liquid, specially designed for use with your machine to keep it running as smoothly as possible.

Most of our coffee machines have an alert to tell you when it needs descaling and after a set number of uses, an orange or amber light will show up, which is the machine’s way of telling you it’s time for descaling. If your machine doesn’t have this feature, make sure to clean it every 3 to 4 months.

Recycling facilities are now available for all customers at which you can deposit your old electrical products. This is a requirement under UK, Irish and European legislation (The Waste Electrical and Electronic Equipment - or WEEE - Directive).

For UK customers you can locate your closest participating collection site at www.recycle-more.co.uk (please remember to have your postcode to hand).

For ROI customers you can locate your closest participating collection site at https://www.weeeireland.ie/household-recycling/

Using a Dolce Gusto® coffee machine is really simple, just head over to our machine care page and select your coffee machine to find out how to make your perfect brew.

If you need to replacement parts for your machine, please call NESCAFÉ® Dolce Gusto® customer services at 0800 707 6066 in the UK or 00800 6378 5385 in ROI and we will be happy to help.

Using a NESCAFÉ® Dolce Gusto® coffee machine is really simple, just head over to our machine care page and select your coffee machine to find out how to make your perfect brew.